Contact
Harare support that actually replies
Whether you’re tracking a delivery, planning a wholesale drop, or need help choosing the right essentials, our customer pod is available across chat, voice, and email. Tell us what you need and we’ll route it to the right specialist.
WhatsApp concierge
Live order updates & re-routing assistance.
+263 77 123 4567
Chat on WhatsAppVoice hotline
Talk to fulfillment between 7am and 9pm daily.
+263 24 279 0011
Call usSupport email
We reply within 4 working hours.
support@Raely.co.zw
Send emailSend us a note
Drop your question and the appropriate team will respond in your inbox.
Visit the experience hub
Book fittings, collect orders, or meet your account manager.
Raely Pioneer Park
21 Jason Moyo Avenue, Harare CBD, Zimbabwe
Operating hours
Mon–Fri: 7am–9pm · Sat: 8am–5pm · Sun: Closed
Corporate support
Dedicated agent for wholesale and subscription clients.
Delivery escalations
Stuck delivery or rider communication issue? Escalate it straight to the command centre.
escalation@Raely.co.zw · +263 78 555 9111
Share your order number, delivery window, and the issue you’re facing. We’ll route it to the assigned dispatcher and keep you updated.